If you are unable to attend a workshop on the date, you MUST inform me 1 week prior to the date of the workshop, to qualify for a refund. Any cancellations less than a week prior to the workshop are non-refundable. You may send another person along to attend in your place, provided you notify me directly and they bring along a copy of your purchase receipt.
I reserve the right to cancel or postpone workshops. In cases of unforeseeable circumstances like extreme weather, I will give as much notice as possible. If the event is cancelled or postponed due to low ticket sales, I will give a minimum of 3 days notice.
RETURNS TO MY ONLINE SHOP
I do accept returns if you are dissatisfied with your purchase, however it is up to the buyer to cover the cost of the return postage. On receipt of this item back I will then refund your money to you. Should an item arrive damaged, you will need to provide me with photographs of the outside of the box and also the damaged contents - on receipt of these images I will then refund your money to you.
You have 14 days from the date the item has been shipped to you to contact me with regards to a return, or damaged item.
I take 50% of the party cost up front as a deposit to secure your chosen date, the remaining balance is due the day of the party. If you need to cancel the party you would need to let me know 1 week prior to the party date - in this case your deposit will be returned to you.
I am also happy to transfer this deposit over to another date for you, so that you are still able to have the party.
Any notification after 1 week prior to the party date will be left to my discretion to decide to refund or rearrange.